Customer service & support
STUDIO ADDRESS
Atom & Ivy
1st Floor, Battachariyaa Street
Elango Nagar, Virugambakkam
Chennai, Tamil Nadu 600092
What can we help you with today?
Pick a topic to see the answers.
You get an email and an SMS the moment payment clears,
with the order number and what you bought. If neither
arrives in 30 minutes, message us with the amount debited.
UPI, credit and debit cards, net banking, wallets,
and cash on delivery where the PIN code supports it.
Everything is processed on an encrypted gateway.
No. The price on the product page is the final price,
taxes included. Shipping is free over ₹1,999 and a
flat ₹99 below that.
Banks occasionally hold the amount before we receive it.
It normally reverses automatically. If it does not,
contact us with the transaction reference and we will
help trace it.
Open the tracking page using the tracking information
shared after dispatch to see the current shipment stage
and estimated delivery date.
Orders placed before 4 PM IST on a working day are normally
dispatched the same day. Other orders are generally
dispatched within 24 hours.
Enter your PIN code on the product page where delivery
availability is provided to check whether your location
is serviceable.
Items cannot normally be added to an existing order.
You can place another order separately.
Contact us within the applicable return or exchange period
after delivery. Our team will guide you through the
exchange process and availability of the requested size.
The garment should be unworn, unwashed and returned with
its original tags and packaging, subject to the applicable
returns policy.
Refund timing depends on the return approval and payment
method. Please refer to the Refund Policy for the current
refund process and timelines.
Check the measurements listed on the relevant product page
and compare them with a similar garment that fits you well.
A one-size garment is designed to accommodate a range of
measurements. Check the individual product measurements
before ordering.
Model information should be checked on the individual
product page where available.
Still stuck?
Message us on WhatsApp
with your order number.