Refund Policy

Last updated: 16 September 2026

Refund eligibility

A refund is initiated after an approved returned item is received and passes quality inspection, or after Atom & Ivy confirms cancellation, non-availability, loss in transit, or an eligible defective or incorrect item claim.

Refund method and timeline

Prepaid-order refunds are sent to the original payment method. Cash-on-delivery refunds are transferred to the bank or UPI details supplied by the customer after verification. Atom & Ivy normally initiates refunds within 5 working days after approval; banks and payment providers may take an additional 3–10 working days to reflect the amount.

Shipping and deductions

Original shipping charges are not normally refundable unless the order was incorrect, damaged, defective or cancelled by Atom & Ivy. Any disclosed reverse-pickup charge may be deducted from discretionary returns; approved size exchanges remain free where stated.

Failed or duplicate payments

If payment is debited but no order is confirmed, the payment provider will usually reverse it automatically. If the amount is not returned within the provider's stated timeline, contact us with the transaction reference.

Refund help

For refund status, email hello@atomandivy.com with your order number and registered contact details.