Returns & Cancellation Policy

Last updated: 16 September 2026

Return and exchange window

Contact Atom & Ivy within 7 calendar days of delivery to request an eligible return or size exchange. Items must be unused, unworn, unwashed, undamaged and returned with all original tags, hygiene seals and packaging.

Items not eligible

For hygiene and safety reasons, used, altered, washed or damaged items, products without tags, final-sale items, gift cards and customised products cannot be returned unless they arrived defective or incorrect.

How to request a return

Email hello@atomandivy.com or contact support with your order number, item name, reason and photographs where relevant. Do not send an item without return authorisation. Approved pickups are arranged from the original delivery address where service is available.

Cancellations

You may request cancellation before dispatch. Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery. Atom & Ivy may cancel an order because of stock, pricing, payment, fraud-screening or delivery issues; any collected payment will then be refunded.

Incorrect or defective items

Report an incorrect, damaged or defective product within 48 hours of delivery. Keep the product and packaging available for verification. Once confirmed, Atom & Ivy will arrange a replacement, exchange or refund as appropriate.